Service de Maternité, Centre Hospitalier de Bourg Saint Maurice
Patient
assistance
services

Patient assistance services

During or following your hospital stay, patient assistance services are available at the hospital to help regarding your administrative file, the payment of your hospital fees, your return home and help for your at home care. You can contact our social workers as well as our repatriation team to help you and assist you throughout these procedures.

social workers

FOR WHO?

  • Any patient hospitalised at the Hospital of Bourg Saint Maurice
  • Any resident at the nursing home of Bourg Saint Maurice

FOR WHAT?

  • Accessing your rights regarding healthcare
  • Administrative and financial help regarding your stay
  • Organising your return home (except repatrition and travel certificates) and assistance in setting up help at home
  • Assisting and guiding vers dedicated services

HOW?

  • Appointments, by phone or by email
  • Meeting patient during their hospital stay
  • Partnership with healthcare professionals
  Monday to Friday
(except public holidays)
from 8am to 6:30pm

  +33 479 417 920
Fax : +33 479 417 930

  service.social@ch-bsm.fr
Photo hospitalisation
how to make an appointment :
Meetings in the room of the patient,
or in our office located in the nursing home

  Ask the medical staff

  Call the social workers directly +33 479 417 920

  Send us an email at service.social@ch-bsm.fr

After your discharge from the hospital, to ensure the follow-up of your care at home, you can contact :

Service étoile
Haute Tarentaise
  +33 479 076 022

Centre social de
Bourg Saint Maurice
Conseil Départemental
  +33 479 445 315

Service Personne Agée -
Personne Handicapée
du Conseil Départemental
  +33 479 247 667

repatriation team

If you are hospitalised and need your transport back home or your transfer to another medical facility to be organised (medical repatriation or not), you can get in touch with the repatriation team to help you with the procedure. If you have subscribed to a repatriation insurance (travel insurance, credit card insurance or else), the hospital fees as well as the costs of transportation can be covered by said insurance. For patients which do not have a "mutuelle" or are insured in a foreign country, your insurance can also send a guarantee of payment to cover part or the entirety of the hospital fees.

Patient insured in France
  Repatriation under 150km of CHBSM

We can help you organise your return home or your transfert by setting up the most appropriate transport for your pathology based on the recommandations of the Doctor in charge of your care. The surgeon will make a medical prescription for transportation to send to the Sécurité Sociale, which will cover part or the entirety of the costs of transport.

Patient insured en France
  Repatriation over 150km of CHBSM

The first step is to to contact your insurance and open a repatriation case linked to your hospitalisation. You can then give the case number to the repatriation team which will become the "intermediary" between the hospital and you insurance. The repatriation, in conjuction with your insurance, will set up the most appropriate repatriation according to the surgeon's recommandations.

Patient insured in a foreign country
  all types of repatriations

The first step is to to contact your insurance and open a repatriation case linked to your hospitalisation. You can then give the case number to the repatriation team which will become the "intermediary" between the hospital and you insurance. The repatriation, in conjuction with your insurance, will set up the most appropriate repatriation according to the surgeon's recommandations.

Your insurance will be required to send a guarantee of payment to insurance the coverage of your hospital fees (either for the entirety of the cost, or solely for the part not covered by the EHIC/GHIC/CEAM). It will need to be sent before your discharge to bde@ch-bsm.fr.

  From may to mid-december:
Monday to Friday, from 8 am to 4 pm

  From mid-december to end of april:
Everyday (including Sundays and public holidays)
from 8 am to 8 pm

Contact us:
  +33 479 417 932
 rapat@ch-bsm.fr

Useful links
Preparing your stay 
Patient rights & duties  
Hospital fees